Shipping policy

At DNANutraceuticals, we are committed to delivering your personalized wellness solutions with efficiency, care, and transparency. We understand the importance of timely and secure delivery of your unique nutraceuticals. Please review our shipping policy below.

1. Order Processing Time:

  • All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after your order confirmation and successful payment.
  • Orders placed after 12:00 PM EST (Eastern Standard Time) on a Friday, or on weekends/holidays, will begin processing on the following business day.
  • Please note that personalized DNA Nutraceutical formulations may require an additional 1-3 business days for compounding after your genetic results are finalized and your specific formula is determined. This will be clearly communicated during your order process.

2. Shipping Destinations:

  • We currently ship within the United States and Canada.
  • For international inquiries outside of these regions, please contact our Customer Care team at [Your Customer Service Email] or [Your Customer Service Phone Number] to discuss potential shipping options and customs requirements.

3. Shipping Methods & Estimated Delivery Times:

We offer a range of shipping options to meet your needs. Estimated delivery times are in addition to the order processing time.

  • Standard Shipping:
    • Estimated Delivery: 5-10 business days after processing.
    • Cost: Calculated at checkout based on package weight and destination.
  • Expedited Shipping:
    • Estimated Delivery: 3-5 business days after processing.
    • Cost: Calculated at checkout based on package weight and destination.
  • Express Shipping:
    • Estimated Delivery: 1-2 business days after processing.
    • Cost: Calculated at checkout based on package weight and destination.

Please note: While we strive for timely deliveries, these are estimates. Actual delivery times may vary due to factors beyond our control, such as carrier delays, customs processing (for international orders), or unforeseen circumstances.

4. Shipping Costs:

  • Shipping costs are calculated at checkout based on the selected shipping method, package weight, dimensions, and the destination address.
  • Any applicable taxes or duties will also be calculated and displayed at checkout.

5. Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package's journey.
  • Please allow up to 24 hours for the tracking information to become active.

6. Shipping Partners:

  • We partner with reputable carriers such as UPS, FedEx, and USPS for domestic shipments to ensure reliable and secure delivery.
  • For international shipments, we work with trusted global logistics partners.

7. Customs, Duties, and Taxes (for International Orders):

  • For orders shipped outside of the United States, please be aware that your shipment may be subject to import duties, taxes, and customs fees levied by the destination country.
  • The recipient is responsible for all such charges. These charges are typically collected by the shipping carrier upon delivery. DNANutraceuticals has no control over these charges and cannot predict what they may be.
  • Customs policies vary widely from country to country; we recommend contacting your local customs office for more information.

8. Shipping Address Accuracy:

  • Please ensure your shipping address is entered correctly and completely at checkout. DNANutraceuticals is not responsible for orders shipped to incorrectly provided addresses.
  • If an order is returned to us due to an incorrect address, you may be responsible for re-shipping charges.

9. Damaged or Lost Shipments:

  • In the rare event that your order arrives damaged or is lost in transit, please contact our Customer Care team immediately at [Your Customer Service Email] or [Your Customer Service Phone Number].
  • Please retain all packaging materials and damaged items as they may be required for a claim. We will work with the shipping carrier to resolve the issue and ensure you receive your products.

10. Contact Us:

If you have any questions or require further assistance regarding your order or our shipping policy, please do not hesitate to contact our dedicated Customer Care team:

  • Email: [Your Customer Service Email]
  • Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Thank you for choosing DNANutraceuticals for your personalized health journey.